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I also have the same issues. Any resolution so far?
It's unbelievable the design flaw and the lack of professionalism of people working there.
I'm stuck on this screen too, the "expert" don't know what to do and don't have anyone they can reach out to understand what is going on.
Also the "expert" asked me to hold shift and + (plus) key while clearly the right option was to hold shift + Enter.
One hour lost just on this...
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