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Stuck on My Expert screen and cannot access any of my documents or tools. Logout and Log back in and I am still on the My Expert screen?

Stuck on My Expert Screen and have no Documents or tools menus? I can have only My Expert, Intuit Account and Sign out. Even if I sign out and sign back in goes right to where I left off on My Expert. I need a copy of my 2019 taxes from TurboTax and cannot access it anymore or the other 5 years of doing taxes with Turbo Tax.