Stuck on endless loop on Filing taxes step 3

[user17749129078]

I have gotten to the final step, Step 3 Filing but after it prompts the I.D. information and I click to go on the website enters an endless loading loop. The only way to get out of the loop is to try and click on the left column when the words, "Tax Home" come up and even then I have to click it a few times. I've cleared webrowser cache, tried different browsers, tried different computers in different locations but have the same looping problem. Just earlier I logged in and the website immediately went into the same loading loop. The last "Expert chat" I had from a few days ago still populates on the right side with the message saying the expert left but when I click to exit the chat it doesn't go away and I can't request assistance.

[LindaS5247]

If you can not move forward in you TurboTax program, you can try these steps to correct this:

• Go out of your program, close your browser and go back in.
• Clear your cache and cookies. Click here for How to clear your cache. Click here for How do I delete cookies?
• Try a different Web browser, such as Chrome or Firefox.
• Make sure you have allowed local network access by clicking the lock/info icon next to the URL.
• If you are using a VPN, disable it.
• Make sure your internet connection is strong and stable
• Try using incognito mode 
• Temporarily disable antivirus or firewall software that might be blocking data transmission
• If you are using TurboTax Desktop, you can manually check for updates for  your TurboTax program by clicking on "Online" in the black bar near the top of your screen and selecting "Check for Updates." 
• It may be a temporary server issue. This requires you to wait and try again later.

You can contact TurboTax Customer Support using this link: Turbo Tax Customer Support.

Please return to Community if you have any additional information or questions and we would be happy to help.