Stuck in loop after correcting rejected return

[thebean516]

I got an email stating my return was rejected due to some issues with crypto staking transactions. I followed the steps in the email and corrected the issues and now I am stuck attempting to refile. The Home Screen has a button that says "Fix My Return" in the center of the screen. When I click that, it directs me to refile. The next screen shows steps 1 and 2 completed (payment info and refund info) and step 3 states "Get ready to save and file your returns" with a start button next to it. When I click the start button, I finally get to the screen that says "Here are your filing options" and below that the only thing it says is: "2022 Federal Return: This return was e-filed on 01/20/2023." (the first time I filed) and when I click continue this page just refreshes and says the same thing. There is nothing else to click and I am stuck in a loop on this page unable to refile. I have tried different devices and I always get the same error. Please help. 

[HeatherPLO]

For further assistance on how to correct a rejected return, please see the Help Article here.  If this doesn't resolve your concern, please reach back out here in the thread.  

[thebean516]

Thanks for the reply. I did follow the steps in the video but that did not resolve my issue. When I click "Fix My Return" (20 second mark in the video), there is nothing to fix since I already fixed the errors. It goes to a screen that says "Keep Going To Refile Your Returns" and from there I enter the loop described in my first post. When I get to the screen that says "Here Are Your Filing Options" and click continue, the screen just refreshes. I cannot proceed past this point. Below are screenshots of the relevant pages. 

[HeatherPLO]

Thank you for sharing these screenshots.  Please try the following steps which may help clear the loop you are experiencing:

• Log completely out of Turbo Tax.
• Then, clear your cache and cookies within your browser and completely close out of it.  I have included the Help Articles below if you need assistance with clearing cache or cookies.
• Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
  • You can also try a different browser as well, or "incognito mode".

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps. 

Clear Cache

Delete Cookies

[thebean516]

Thanks for the response. I cleared cookies and cache and still no change. I also tried incognito and I tried on a completely separate device (Mac using safari and PC using chrome). I still get stuck in the exact same spot every time regardless of the device. 

[HeatherPLO]

So we can take a closer look at your specific situation, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.  

[thebean516]

Hi again, Thanks for your responses. I have now attempted to contact the customer assistance phone number at least 5 times. Every time, I share my screen with the person assisting me, and they seem stumped by issue I've explained in this thread. Then the call disconnects before we make any progress and I end up back on hold waiting for someone else to pick up. I also tried to clear and start over and I cannot since I already paid my fee. I am completely out of ideas and I need someone with an advanced understanding of this system to contact me asap to resolve this issue. If this does not happen I will seek out another method to file as my refund is not large enough to justify the time I am wasting here. Thanks

[messengerboy]

I am having this same problem on April 17, 2022. TurboTax says to file for an extension, but doesn’t say anything about resolving this issue. I guess I will have to do this, but I have questions. This response is completely unacceptable.  

[thebean516]

I ended up having to leave and file through another company. I wasted too many hours trying to fix it and nobody in customer support knew what was going on. I recommend you and anyone else with the same issue does the same.