STUCK AT EFILE STEP

Forum|Forum|3 years ago
February 20, 2023
1 reply
7 views

Filled in Additional ID info and turbo-tax continues to ask for it. What's the solution to getting beyond this step?

TerukoL

Level 13

You may need to clear your cache and cookies. Make sure your return is saved in your TurboTax account and then sign out. Clear the cache and delete the cookies on your computer, open a new browser, sign back into your account, and try entering your information again. You may also want to change browsers, for example, if you are using Chrome, try switching to Firefox.

In addition to clearing your cache and cookies, you want to make sure your operating systems are up-to-date as well.

However, if this does not resolve your issue, please note the exact message and where you are encountering that message in the program. We will work with you toward a resolution to file your return accurately. Please click the link to contact TurboTax customer support.

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gekillingsworthAuthor

Level 2

Neither answer. I was stuck on the verification step and needed to

fill in the SIC area with my date of driver license issue.

KatrinaLO

Level 14

Did you try all the suggestions given above and still not successful? You may need to contact customer service directly for assistance. Please see the following information here for more details.

@gekillingsworth

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