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I just updated turbotax and it will only let me use it in forms mode. Step-by-step is unavailable. Any idea what is creating the problem? If so, how do you fix it?
posted
January 22, 2020
5:30 PM
last updated
January 22, 2020
5:30 PM
2 Replies
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When you continue a return does it start in Forms Mode and then you cannot switch out of it (using the icon at the top right side of the screen)?
Also, if you start a new return (as a test return), do you see the same behavior?
You might have to contact Support (link below) during regular business hours if this behavior continues.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
January 22, 2020
5:55 PM
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Can you exit out of Forms mode?
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January 22, 2020
5:57 PM
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