Another user who had a problem downloading/installing the State program found this solution:
- Close the TT program.
- Re-opened and registered the product
- Went to download state at the end of federal review.
- Selected state and it downloaded!!
Here's another user's solution:
- Force quit the application
- Reopened it and went to the menu tab labeled as TURBOTAX
- Clicked on Download state and it worked
If you are encountering the issue that the button you need to select to finish, such as to Pay for your state e-filing, doesn't appear on your screen, you can either adjust the size of your screen, try a different device, or hook up a larger monitor to your device in order to access the button. This issue with paying for the state e-file has come up in the past for Mac users.
One user suggested rotating the screen view on the laptop (Mac) to submit the payment and then rotated it back. On the Mac, open System Preferences. Hold down the Command and Option keys and click Display. It'll give you an option to rotate the screen.
To adjust your screen size in Windows, right-click the desktop, select Display settings, and adjust the Scale (100%-500%) or Display resolution under "Scale and layout". For Mac, go to System Preferences > Displays to change resolution.
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