TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Level 2

Question

State return won't open

3 replies
32 views

I can't get my state return to open. It keeps asking me to save my federal return before continuing. I save, download the state return I want, and then it says my software is up to date - state is downloaded. I click on Start State Now and the whole thing starts over again. And again, and again, and again. Help!

Alumni - Intuit

Try this: State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Level 2

No this is still not working for me. Is there a live person that can help me?

Employee Tax Expert

Employee Tax Expert

If the steps listed in the above Help Article provided by CatinaT1 did not clear up the issue, please see How do I contact TurboTax?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"