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Level 2

Question

State return won't open

Forum|Forum|1 year ago
April 7, 2025
1 reply
2 views

I can't get my state return to open. It keeps asking me to save my federal return before continuing. I save, download the state return I want, and then it says my software is up to date - state is downloaded. I click on Start State Now and the whole thing starts over again. And again, and again, and again. Help!

Level 15

Try this: State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file

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Level 2

No this is still not working for me. Is there a live person that can help me?

Alumni - Expert

Alumni - Expert

If the steps listed in the above Help Article provided by CatinaT1 did not clear up the issue, please see How do I contact TurboTax?

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