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Level 2

Question

state install/e-file update loop: not fixed

Forum|Forum|2 years ago
December 14, 2023
4 replies
9 views

For the problem labelled "State install/e-file update loop...", I tried all of TurboTax's recommended fixes: TTStateCleanup, uninstalling and reinstalling TurboTax, restarting Windows 11 in Selective Startup, installing TurboTax on a different PC. I tried various combinations of these fixes. Nothing worked. New Mexico state income tax cannot be started in TurboTax Premier 2023.

xmasbaby0

Level 15

Few if any of the state programs are really ready for download. Try again in January.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

gtb1789Author

Level 2

Dear xmasbaby0:

You might be right when you say, "Few if any of the state programs are really ready for download. Try again in January." But two points:

Point 1: TurboTax claimed that New Mexico's TurboTax software would be ready by December 14, 2023.

Point 2: During TurboTax's state income tax download loop, TurboTax never said "update unavailable" and never said "new estimated availability date is x weeks from now". What it did say was,"Getting your state..." and "Your software is up to date", implying that the New Mexico software is now available. If you are right and New Mexico's TurboTax program is not yet available, then TurboTax should have said "update unavailable."

SteamTrain

Level 15

@gtb1789

Yep...your Point 1 and Point 2 are TTX software screwups.

The software released this early is always full of all kinds of screwups....and this is just one of many.

Thus, even though I have the main installation program now, I won't run that installation file....and will get a fresh download in January and install that one.

Supposedly, the NM forms will be ready for installation on 4 January...BUT....that can change, and even then the forms may be buggy for several weeks as all the early adopters find the bugs.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

bblyth

Level 4

CONCUR!! TT BUSINESS PARTNERSHIP FEDERAL OK. DOWNLOADED STATE. CHARGED BY CARD for the STATE FEE. PROGRAM SAID IT WAS INSTALLED & RESTART TT BUSINESS. TRY TO START THE BUSINESS STATE RETURN... ASKS BE TO INSTALL THE STATE **AGAIN**.

WARNING: THE LOOP WILL RE-CHARGE YOUR CARD AGAIN!!! BEWARE... YOU WILL NOT KNOW THIS UNLESS YOU CHECK YOUR CC ONLINE STATEMENT. HAD TO CALL CC COMPANY TO REJECT MULTIPLE CHARGES FOR SAME TT BUSINESS SOFTWARE (STATE) UPDATE!

HOPE SOMEONE CAN FIX... OUR STATE FILING IN PENNSYLVANIA WILL BE HERE BEFORE YOU KNOW IT... AND I HIHGLY DOUBT INTUIT WILL PROVIDE ANY SUPPORT FOR LATE FILING...

bblyth

Level 4

SAME ISSUE WITH PENNSYLVANIA SMALL BUSINESS DOWNLOAD....

CatinaT1

Level 15

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

cfkerchner

Level 2

Hello All:

I'm having the same problem here in Pennsylvania filing my small business PA S Corporation. The federal S corporation works fine but when I click on the START button to start the PA S Corporation return I get directed into a repetitive loop telling me to download the State module and then after several it says my software is up to date. Then if one clicks the START button again one is taken through the same process over and over. I called Intuit TurboTax help number twice. The first time on the 10th of February 2024 they told me a software fix would be released today 16 Feb 2024 to fix the problem. But here today at roughly 3:30 pm eastern time nothing has change. I still have the same looping problem which says the state module was downloaded and installed and my software is up to date, but the PA S Corp state module still does not work. Just the same looping process I saw on the 10th. Today I called customer service again about 45 minutes ago, waited 1/2 hour for a call back, and then after 10 minutes trying to explain to the "Specialist" I got disconnected. Very frustrated with Intuit and TurboTax. I need help soon or I won't be able to file my PA S Corp return on time. Does anyone have any ideas of how to get TurboTax to put out the proper fix for the 2023 Tax Year looping problem with the State tax download and installing module being use by the TurboTax servers/software? Help!

LobsterMan77

Level 2

2023 TT Business for Maryland. Same issue.

JohnW152

Level 15

This happens from time to time. Try clearing your browser's cache and deleting your cookies, then try again.

See the TurboTax Help articles How to clear your cache and How do I delete cookies? for guidance.

If that doesn't help, see the TurboTax Help article State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file for guidance.

@LobsterMan77

LobsterMan77

Level 2

My bad, I was not clear, this is TurboTax Business DESKTOP, not online.

After spending some of my time researching this issue, I think the issue is that, although Intuit was/is happy to take my $50 for the state product it is not actually available just yet so the issue (flaw/bug/very irritating non-user-friendly aspect) is that the program does not not handle this situation smoothly and continues to ask me to purchase it, then asks me to down it, then, wash/rinse/repeat, does that all over again. Then, you get a whole bunch of us (paying) users all frustrated.