state install/e-file update loop: not fixed

[gtb1789]

For the problem labelled "State install/e-file update loop...", I tried all of TurboTax's recommended fixes:  TTStateCleanup, uninstalling and reinstalling TurboTax, restarting Windows 11 in Selective Startup, installing TurboTax on a different PC.  I tried various combinations of these fixes.  Nothing worked.  New Mexico state income tax cannot be started in TurboTax Premier 2023.    

[xmasbaby0]

Few if any of the state programs are really ready for download.  Try again in January.

[gtb1789]

Dear xmasbaby0:

You might be right when you say, "Few if any of the state programs are really ready for download. Try again in January."  But two points:

Point 1:  TurboTax claimed that New Mexico's TurboTax software would be ready by December 14, 2023.  

Point 2:  During TurboTax's state income tax download loop, TurboTax never said "update unavailable" and never said "new estimated availability date is x weeks from now".  What it did say was,"Getting your state..." and "Your software is up to date", implying that the New Mexico software is now available.  If you are right and New Mexico's TurboTax program is not yet available, then TurboTax should have said "update unavailable." 

[SteamTrain]

@gtb1789 

Yep...your Point 1 and Point 2 are TTX software screwups.

The software released this early is always full of all kinds of screwups....and this is just one of many.

Thus, even though I have the main installation program now, I won't run that installation file....and will get a fresh download in January and install that one.

Supposedly, the NM forms will be ready for installation on 4 January...BUT....that can change, and even then the forms may be buggy for several weeks as all the early adopters find the bugs.

[MD69]

Exactly right!  I'm in NM and just tried to download the state file with the same results.  Intuit help line claimed the NM software would be ready 4 Jan but it obviously isn't.  Guess I'll give it a week or two then try again.  Not impressed with how TurboTax conveys information to the user with regard to state software.

[SteamTrain]

@MD69 

"currently" they indicate 18 Jan for NM:

Intuit App

[DoninGA]

@MD69 The New Mexico state tax forms will probably not be available until 01/18/2024.

Go to this TurboTax website for federal and state forms availability - https://form-status.app.intuit.com/tax-forms-availability/formsavailability?albRedirect=true&product...

[MD69]

Thanks for the link I didn't know that information was available.  

[bblyth]

CONCUR!!  TT BUSINESS PARTNERSHIP FEDERAL OK.  DOWNLOADED STATE.  CHARGED BY CARD for the STATE FEE.  PROGRAM SAID IT WAS INSTALLED & RESTART TT BUSINESS.  TRY TO START THE BUSINESS STATE RETURN... ASKS BE TO INSTALL THE STATE **AGAIN**.   

WARNING:   THE LOOP WILL RE-CHARGE YOUR CARD AGAIN!!!   BEWARE... YOU WILL NOT KNOW THIS UNLESS YOU CHECK YOUR CC ONLINE STATEMENT.  HAD TO CALL CC COMPANY TO REJECT MULTIPLE CHARGES FOR SAME TT BUSINESS SOFTWARE (STATE) UPDATE!

HOPE SOMEONE CAN FIX... OUR STATE FILING IN PENNSYLVANIA WILL BE HERE BEFORE YOU KNOW IT... AND I HIHGLY DOUBT INTUIT WILL PROVIDE ANY SUPPORT FOR LATE FILING...

[bblyth]

SAME ISSUE WITH PENNSYLVANIA SMALL BUSINESS DOWNLOAD.... 

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[cfkerchner]

Hello All:

I'm having the same problem here in Pennsylvania filing my small business PA S Corporation.  The federal S corporation works fine but when I click on the START button to start the PA S Corporation return I get directed into a repetitive loop telling me to download the State module and then after several it says my software is up to date. Then if one clicks the START button again one is taken through the same process over and over. I called Intuit TurboTax help number twice. The first time on the 10th of February 2024 they told me a software fix would be released today 16 Feb 2024 to fix the problem.  But here today at roughly 3:30 pm eastern time nothing has change. I still have the same looping problem which says the state module was downloaded and installed and my software is up to date, but the PA S Corp state module still does not work.  Just the same looping process I saw on the 10th.   Today I called customer service again about 45 minutes ago, waited 1/2 hour for a call back, and then after 10 minutes trying to explain to the "Specialist" I got disconnected. Very frustrated with Intuit and TurboTax.  I need help soon or I won't be able to file my PA S Corp return on time.  Does anyone have any ideas of how to get TurboTax to put out the proper fix for the 2023 Tax Year looping problem with the State tax download and installing module being use by the TurboTax servers/software? Help!

[bblyth]

Related to the TurboTax Business State Install / efile Loop, I spoke a sr. support person this afternoon regarding the issue. This support professional took the time to login to my system, with my permission, to observe the "loop" after installing the State tax software portion of the TT Business software.  After speaking to escalation members of Intuit, it was determined the state software will download, however it will not activate or be used until the specific state has finalized the forms.  In my specific LLC case, the State of Pennsylvania needs to finalize, with intuit, the state tax forms for an LLC/partnership.  The ETA for the update is expected to be estimated - 02/23/2024.  Ironically this update coincides with the awaiting update to Turbotax Deluxe I am waiting for - which permits entering the K1 data into the 1040 personal tax side. 

That said, I want to thank one Tyrika of the Intuit support team for taking the time to acknowledge the issue via remote access and to escalate the issue, thus confirming the upcoming resolution with a delivery date of the update. 

I did ask Tyrika to pass on a suggestion of a software pop-up "notice" acknowledging the success of the state software download and the pending State forms awaiting state approval, similar to the pop up message received in Turbotax Deluxe.

I hope that helps others with the similar issue.

[LobsterMan77]

"Please call TurboTax Customer service" That is not helpful. I contacted support TWICE. Each time talked with an expert. Had to clearly explain the issue was with TT Business (That seemed to throw them for a loop). Then then they put me on a brief hold. One minute later I get disconnected. Is that part of the support script? Put on hold, then hang up! VERY frustrating.

[LobsterMan77]

2023 TT Business for Maryland. Same issue.