State download error

[jl747]

Purchased TurboTax Deluxe 2022 with State from Amazon.

TT said to download State (Illinois) and when I tried I get the Error 190.

It then wants me to pay again. (Did not pay again)

Is there any work around to fix this error.

I have done a complete uninstalled and reinstalled and still get the error.

Version [phone number removed]

TurboTax.exe 2022.47.13.32

[DoninGA · Accepted solution]

See this TurboTax support FAQ for error 190 - https://ttlc.intuit.com/turbotax-support/en-us/help-article/system-responses/error-190-opening-file-...

If you are unable to correct the error then contact TurboTax support 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[jl747]

@DoninGA 

Thanks for the quick reply.

The article did not fix the problem.

I will have to contact support via phone for more help.