Start button not changing to Update after 1099 info entered

[deb46]

I'm entering Wages and Income, in the Interest and Dividends section. Entered all my 1099-INT, 1099-DIV, 1099-OID, etc.  However, the buttons next to Interest and Dividends topics still say Start (blue color). No matter what I do, they don't change to the grey Update. Any ideas on how to get this to work correctly? 

[MichelleLO]

Please try to update your TurboTax software to see if that resolves the issue. If updating the software doesn't help, please let us know so that we can further assist you.

How do I update my TurboTax CD/Download software program?

[deb46]

@MichelleLO I tried updating TurboTax, but I still have the problem. The buttons next to Interest and Dividends still say Start. I went into Interest, edited one of my 1099s, clicked Done. Nothing changed--still says Start. Seems like a bug needs to be fixed. Any ideas what to do?

[MichelleLO]

Please reach out to TurboTax Customer Support and request to speak to a tech support agent who can assist with this issue. 

What is the TurboTax phone number?

[VolvoGirl]

I noticed that too.  Both on Windows and Mac Desktop.  I ignored it.  It didn't affect Efiling.  Probably not important.  

[deb46]

@VolvoGirl I'm glad to know it didn't affect eFiling. Probably just a display problem. But a bit confusing at first.

@MichelleLO I don't know if I will be able to call. Is there some way you can relay the problem to Tech Support?

[CarissaM]

It is best for you to call, so they can grab screenshots if needed. @deb46. 

[jey1]

I have the same problem.  Still not working correctly on 3/30 with updated TurboTax.

[MonikaK1]

I have also seen that income items in the Interest and Dividends section of the Wages & Income summary screen in TurboTax Desktop show "Start" instead of "Update" even after entries have been made. 

It is only the Interest and Dividends section items that have this anomalous display. The entries are still saved correctly, and appear correctly on the tax forms, so this doesn't affect the accuracy of your return.

I am reporting this issue for further review.

Update: an enhancement request has been submitted.

 [Edited 03/30/24| 2:32 pm PST]

@jey1