TurboTax does not get any information about refund status. You must check the status yourself using the IRS refund tracking web site: https://www.irs.gov/refunds

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

adrianjackman

Level 2

can i transfer data from 2018 return for my son that i did to a free turbo tax online that he wants to use this year (2019)?

Anonymous

Yes, you can. You can transfer the .tax file from a TurboTax account, or a PDF which will save some typing but will not transfer as much as a .tax file. See the instructions in our FAQ regarding how to access your previous years' tax returns!

NoSlack64

Level 2

I filed my 2019 tax with Turbotax software and my 2019 tax was rejected for incorrect 2018 AGI. I made a request to IRS for a copy of my 2018 tax they had on file and IRS sent my a copy of my 2018 tax and the AGI on their copy of my 2018 is the same as that I used for my 2018 AGI. I cannot reach IRS by phone. I need your help to finish with my 2019 taxes.

camero_75

Level 2

i am trying to install my turbotax to my laptop and the code i am using says it has been used already

TerukoL

Level 13

@camero_75 did you purchase your software directly from Intuit or from a different retailer?

If you still continue to have the same problem, please click the link to contact TurboTax customer support.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Azieb Berhane

Level 2

I would like an agent to call me ASAP [phone number removed]

CarissaM

Level 15

We are unable to provide call backs in this public forum.

If you would like to speak with an agent, please click here to contact customer support.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Jade11

Level 2

I have received a verification letter and 5071c can you please help me with it

Anonymous_

Level 15

@Jade11

See https://www.irs.gov/individuals/understanding-your-letter-5071c-or-6331c

marbmic0604

Level 2

I need speak with someone about my taxes 2019.2020. I never filed I also never received my stimulus check

EbonyA

Level 13

You may contact Turbo Tax support using the information below @marbmic0604

Turbo Tax Phone Number

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

aroooga72

Level 2

can you please help me with my 2021 tax returne that was rejected and i got a 5071C letter from the irs

ErnieS0

Alumni - Intuit

A 5071C letter means IRS needs to verify your identify before sending out the refund.

You can do this online or over the phone. If you don't have documents, you can make an appointment with your local IRS office and see them in person. But try online or phone verification first.

Follow the steps in Understanding Your Letter 5071C or 6331C.

@aroooga72

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"