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Best answer by Anonymous_

To connect with a Live Expert follow the instructions in the TurboTax Help article below.

 

https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-live/00/27282

1 reply

A
Anonymous_Answer
Level 15
March 20, 2020

To connect with a Live Expert follow the instructions in the TurboTax Help article below.

 

https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-live/00/27282

    B
    barymartin
    Level 2
    June 27, 2020

    That's very helpful to know BEFORE you file. But noone was available when I was about to file, and I want to speak with an expert after the fact, in case I need to amend the return. There is no obvious way to connect with an expert - despite paying for "Max" - after filing.

     

    Does anyone know how to speak with an expert after filing, or did I just throw out $60?

     

    Many thaks for whatever help you can provide.

    DawnC
    DawnC
    Level 15
    June 27, 2020

    Did you use TurboTax Live to prepare your returns?   When you sign into your account, scroll down and click on ''Add a State''.   This will open you return back up and put it back in a 'preparing' stage instead of post-filing.  Once you have it back open, you should see the Live Help Avatar.   

     

    If you have a question regarding amending, you can ask here in this forum or you can contact support using this link.  

     

     

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