Turbotax charged me $74.89 on Nov 15 via mastercard phone number on MC is [phone number removed] CA.Where is my product what version did I buy, phone number is for Canada accounts. I can not sign in I need to speak to A US representative so I can get my paid for product. my email is [email address removed] I have already wasted enough time trying to contact TT

DoninGA

Level 15

@leshunt wrote:

Turbotax charged me $74.89 on Nov 15 via mastercard phone number on MC is [phone number removed] CA.Where is my product what version did I buy, phone number is for Canada accounts. I can not sign in I need to speak to A US representative so I can get my paid for product. my email is [email address removed] I have already wasted enough time trying to contact TT

If you are an Advantage subscriber where you receive the desktop software (CD or Download) automatically each tax year, sign onto your Advantage account and then use the toll free phone number to speak with an agent concerning your order - https://accounts-tax.intuit.com/turbotaxadvantage

See this TurboTax support FAQ about an Advantage order - https://ttlc.intuit.com/community/choosing-a-product/help/when-can-i-expect-to-receive-my-turbotax-advantage-order/00/25985

Otherwise contact TurboTax support for assistance. Use the key words billing issues.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax