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jbyberg
New Member

Software won't load on Mac

I purchased Turbo Tax Premier on Amazon and then discovered that my Mac version 12.7.6 is not compatible with the 2024 software.  My Mac will not allow me to update to Ventura 13 which is required for the software.  Amazon apparently does not allow refunds for purchased software, and I'm trying to figure out what my options might be.  Thanks.

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3 Replies

Software won't load on Mac

If you can't buy or borrow another newer computer (Windows or Mac) you can switch to the Online web version. You can't apply the Desktop CD/Download purchase to Online. You have to pay for Online separately. You will have to get a refund for the Desktop program. Then you can use the Online web version.  You might be able to get a refund from TurboTax.  Submit an online refund request within 60 days of receipt here https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...

 

If you switch to the Online version you can transfer your 2023 return done in the Desktop program to the Online version. Post back next year if you need help transferring.


If you used the Desktop program before you may notice several differences and not like the online version. It has less features and no Forms Mode. You can only do 1 return. Your return is only saved online so be sure to save both the .tax2024 data file and the pdf file to your computer when you are done. In case you need to amend in the future or if you need a copy to get a loan or something. You might not be able to access your online return when you need a copy.

jbyberg
New Member

Software won't load on Mac

Thank you!  Much appreciated.  I was able to contact Amazon support and receive a refund for the software purchase (an exception to their “no refund” policy). I will try the online version as you suggest. I am happy to hear that I will be able to transfer my 2023 return into the online offering. 👍🏻

Software won't load on Mac

If you used the Desktop program last year here’s How to transfer into the Online version. You need to have the prior year .tax2023 file on your computer. Expand the link if you used the Desktop software last year........
https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/transfer-last-y...

 

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