software update

[LynnP]

I finished my taxes and it tells me I need to update my software, I go to "online" and "update software", it ways my software is updated but it still says I need to update my software and wont send my taxes

[cdarmofal67]

I am having this problem also - can someone from Intuit tell us when they will fix this bug?

I even already paid for state filing and am now stuck.

[jpm8]

I am having same issue with newly downloaded fed and state program from today.

Efile requires update but when you go to Update from Online menu the software is up to date.  

[gretz111122]

I need to update my my program. it states to go to menu and update. I c cannot find menu

[jpm8]

Try these instructions:

https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-update-turbotax-if-...

[LynnP]

I was having the same issue, it was my computer.  I had to shut it off completely, wait 60 seconds then turn it on. Then turbo tax worked just fine.

[cdarmofal67]

I spent an hour on the phone with Intuit support on this issue yesterday. In my case the bug is with MA Tax returns. I was able to Transmit Fed Returns successfully but they have an issue with some MA State Tax forms (unless Update loop) - hopefully they will have a fix soon (this MA Patch workaround works for some - but didn't for me: https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-t...
 

[Chris2401]

I am having the same issue.  I've updated the software several times.  I am not able to file either federal or state return.

[jpm8]

The Massachusetts patch (link included in your reply) did not work for me either but I was able just efile the federal return and will file the Mass return when the patch is ready.

[cdarmofal67]

I noticed this morning that they updated the Update Patch file yesterday. (new file ends in 1375.msp - old file ended in 1327.msp).  I ran the update and was able to transmit my MA Taxes thereafter!

So if you have't tried the new (1375 version) MA update file yet - you should - you can get it from here: https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-t...

[mpimen007]

same thing is happening to me... did you get this resolved?

[mpimen007]

Same thing is happening to me... did you resolve this yet?

[mpimen007]

I restarted 3 times... still not working

[mpimen007]

I'm trying to E file a MA state return too.  Did this get resolved for you yet?

[cdarmofal67]

Did you try installing the patch released yesterday?  See my post above.