SOFTWARE glitch qualified disaster form won't go away

[ruthann-hogue]

After 90+ minutes on a call with TurboTax support she was stumped and said I should pay for expert support. My taxes are done. I just can't get past a FIX error to file. I need tech support to fix this glitch not a tax expert. 

[MaryK4]

To stop the glitch and clear the "FIX" error, you must delete the hidden worksheets that are forcing the form to reappear. 

Delete the Support Worksheet:

1. In the left-hand menu, select Tax Tools, then Tools.
2. In the "Tool Center" pop-up, select Delete a form.
3. Find "Qualified 2020 Disaster Retirement Distr" (or similar worksheets like "8915-E wks" or "8915-F Worksheet").
4. Click Delete next to the Worksheet first, then delete Form 8915-F if it’s still there.

THEN

1. Go to the Federal tab on the left, then Wages & Income.
2. Scroll to the very bottom and click Wrap Up Income (or "Done with Income").
3. The software will ask follow-up questions it missed. When you see "Did you take a disaster distribution at any time between 2018 and 2020?", select No.
4. Log out of TurboTax entirely.
5. Clear your browser cache and cookies to ensure the software isn't loading a "cached" version of the error.
6. Log back in and run the Federal Review (Smart Check).