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degonzalez1
Level 2
January 27, 2022
Question

software download

  • January 27, 2022
  • 1 reply
  • 2 views

I bought the windows version of turbotax by mistake but need mac version... I have the digital key but installturbotax site is giving error messages.

"we hit a snag loading data, try again"... but keep getting same message

    1 reply

    LenaH
    Employee Tax Expert
    LenaHEmployee Tax Expert
    Employee Tax Expert
    January 27, 2022

    Please contact TurboTax at (800) 446-8848 for assistance with your software download.

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    D
    degonzalez1Author
    Level 2
    January 27, 2022

    I have called them and they could not help.... maybe customer support was new, but trying to being awareness to this issue on site.

    M
    MichelleLO
    Level 15
    January 27, 2022

    Log completely out of the TurboTax website, then clear your browser's cache, delete cookies and reboot your computer. A full or corrupted cache can keep TurboTax from functioning properly If that doesn't work, try a different browser.

     

    If you continue to have issues please reach back out to a TurboTax representative for assistance. 

    What is the TurboTax phone number?

     

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
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