software download

[degonzalez1]

I bought the windows version of turbotax by mistake but need mac version... I have the digital key but installturbotax site is giving error messages.

"we hit a snag loading data, try again"... but keep getting same message

[LenaH]

Please contact TurboTax at (800) 446-8848 for assistance with your software download.

[degonzalez1]

I have called them and they could not help.... maybe customer support was new, but trying to being awareness to this issue on site.

[MichelleLO]

Log completely out of the TurboTax website, then clear your browser's cache, delete cookies and reboot your computer. A full or corrupted cache can keep TurboTax from functioning properly If that doesn't work, try a different browser.

If you continue to have issues please reach back out to a TurboTax representative for assistance. 

What is the TurboTax phone number?

[degonzalez1]

thanks I was able to call for assistance and it seem the only way to fix this issue is a refund of product and then re-purchasing the correct one.... the error on site was from being on a Mac and putting in a PC software key.