TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Level 1

Question

Social Security Input error. Product will not accept input.

Forum|Forum|4 years ago
March 5, 2022
17 replies
178 views

In trying to input my Social Security benefits, the program will not accept any input. I have checked my information and everything is correct as far as I can see. Last years benefit was all imported correctly but this years section will not let me input the information. All other income was input as usual.

TurboTax Basic Windows

JohnB5677

Level 15

If I understand correctly:

Your information carried over correctly from 2020
All your other income entered with no problem
You are only having trouble with the Social Security

The steps to enter the Social Security are:

Go to Wages & Income
Scroll to Retirement Plans & Social Security
Select Social Security = Start or Update
Did you receive Social Security = Yes
Tell us about the benefit you received = Be sure you select Social Security benefit = Continue

If you did not select Social Security benefit, you would not be able to enter any information.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

mizscarlit

Level 2

I too am experiencing a problem with entering the amount of Social Security received. I followed the instructions from the answer to the original question and still cannot input this data. I was able to complete the other boxes on the form but cannot for the amount received. Please advise how to fix this.

AmyC

Level 15

After you check that it is Social Security, you enter:

box 5- Net Benefits,
Box 6 Federal tax withheld
Medicare B, C, & D premiums
Continue
Done with entry

@mizscarlit Are you saying box 5 won't let you make an entry?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Constance5

Level 2

pension income no problem but when I get to Social Security benefit input, it will not allow me to enter anything. I have had no problem in the past.

PandJ85

Level 2

I have the same issue. Next to my SSA-1099 line is grayed out "Update" button. When I click on this button, I get a blank screen. 😞

Dale4230

Level 2

I had the same problem ... could not enter SS. I realized that I had received 2 SSA forms because my benefit changed when I turned 70. So I needed to add the amounts on the 2 forms together and enter the total amount manually into the form section.

galka1

Level 2

I can not input my Social Security Benefits. Program is frozen. Please help me, This is very Frustrating.

DawnC

Level 15

Either close the program and restart it - then try to enter your SS income. Or if you are using the Online software, close your browser window and re-open it in a different tab or try to sign in using a different browser. @galka1

Where do I enter my 1099-SSA?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

JohnMcCor

Level 2

The portion to enter Social Security will not open

JohnMcCor

Level 2

HOW DO I ENTER THIS INFORMATION?

timwood0

Level 2

In the upper right corner of the TT application window, look for Forms (next to Flags & Notifications). Click that; you will see a view of the form that backs the step-by-step screen for Soc. Sec. (Make sure you're on that screen before entering the forms view.) Then you can add/change fields directly in the form.

timwood0

Level 2

Sounds like this is another case of TurboTax's horrible delay problems entering data on certain screens.

The form to enter W-2 fields stalled on entry of each field value for me, to the tune of 5-10 seconds. This makes the program nearly unusable; I almost threw it out. A dozen or so people in forum discussions confirmed the exact problem I saw and a workaround emerged: Edit the form fields directly in the Forms view. This got me past the problem, but should not be necessary in a program of TurboTax's spread and maturity. "If it ain't broke, don't fix it!"

Covey2

Level 2

I was asked by irs for my social security but thy didn't have it.

Covey2

Level 2

Turbotax said it OK and filed it on 20/09

nt82

Level 2

The program will not accept input of social security net benefits. It accepts the Medicare numbers but will not accept the income for either myself or my husband. This is the Turbotax Deluxe for 2022 tax year.

KatrinaLO

Level 14

If you are using the Online software, close your browser window and re-open it in a different tab or try to sign in using a different browser. You can also log out of TurboTax, then try clearing out your browser's cache stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly. Please see the TurboTax FAQ's on how to clear your cache here. To learn how to delete your cookies, please see the TurboTax FAQ here.

@BWill37

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

MeowGoodness

Level 2

I, too cannot type any numbers into any of the SSA-1099 boxes. THIS IS A BUG IN THE PROGRAM.