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Level 1

Question

Social Security Input error. Product will not accept input.

Forum|Forum|4 years ago
March 5, 2022
17 replies
361 views

In trying to input my Social Security benefits, the program will not accept any input. I have checked my information and everything is correct as far as I can see. Last years benefit was all imported correctly but this years section will not let me input the information. All other income was input as usual.

TurboTax Basic Windows

Show previous replies

KSG2

Level 2

I was able to go to the Forms and enter the info directly into the tax form. I was able to get back to the easy input by hitting the Ezy input button. Im not sure that was the name, but it was similar. When I got back to the regular form and it went to the screen with everything I'd entered with the Start or Update buttons beside each section I realized that I had been using the Start button to go to the next section instead of the Next button at the bottom of the page. I've been using the Next button instead of the Start button and have had no other problems since.

mowog179

Level 2

Yeah..... as usual turbo tax... not so good... when i get to the section for social security it goes blank....nice job.... not

Anne6666

Level 2

I'm having problems with the Social Security page freezing up on TurboTax Premier Desktop using Mac OS 12.7.4. Every time I navigate to that page the formatting looks odd and it freezes and won't allow input or further navigation. I'm stuck. Everything up to that point has worked well.

LindaS5247

Level 14

Try going out of your program and back in. Make sure all updates have been run. Also clear your cache and delete your cookies before going back in.

Please click here for how to clear your cache.

Please click here for how to delete your cookies.

Select your browser for instructions on how to adjust your cookie and pop-up settings from the list below. (You'll go directly to the browser's support pages).

If this does not resolve the issue, you can contact TurboTax Support by clicking here. Please feel free to come back to Community with any additional information.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

user17705234789

Level 2

I have an exactly same problem. When I click the update social security button, the screen briefly becomes blank and then reappears the page of the different type of incomes to choose from.

IronGeorge

Level 2

2024 deluxe desktop version will not allow SS update - just goes in an infinite loop.

Monikak11

Level 2

I have not encountered any difficulty entering or updating Social Security income in 2024 Deluxe or Home and Business. Are you entering the income using Step by Step?

Or, are you trying to update a Social Security number? Please clarify what steps you have taken that led to the problem.

See this TurboTax help article for additional information.

IronGeorge

Level 2

I am using the 2024 Deluxe desktop version step by step. It still goes in an infinite loop.

gioratax

Level 2

experiencing same problem. Step-by-step just didn't ask any questions relating to SS benefits. Trying to manually update under the "Investment Income" section has no results and screen returns to previous display.

IsabellaG

Level 13

Can you clarify? What version of TurboTax are you using? Is it for Mac or PC? You said you are trying to update in the Investment Income section, but did you mean the section titled "Retirement Plans and Social Security"?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

IronGeorge

Level 2

Desktop Deluxe for PC. (I answered this question several times already.)

LindaS5247

Level 14

You could try logging out of the program and logging back in. You can also clear your cache and cookies. Doing this often improves the functionality of the program.

‌Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies.

You may also try using another browser.

Make sure to run all updates to your TurboTax Program. Click here for information on manually updating TurboTax.

If you have additional information or questions regarding this, please return to Community and we would be glad to help.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"