sign in

24 replies
119 views

I cannot sign in. I even changed my password but still can't get in. I've never had this problem before. Please help! You can contact me at [email address removed]

Not A Product Question

Gdarling

Level 2

I am having the same problem. I changed my password as well, but it keeps taking me back to the log in page. Please help! You can email me at [email address removed].

AnneGarrett

Level 2

I am having the exact same problem. It just loops me back to the sign in page but when I try to start a new profile it says - we recognize you - just sign in. I've tried eight times at least and changed my password twice. Please assist!!

alaev1998

Level 2

Yes I also have not been able to sign in for the past two days. Is there something wrong with the website? Please fix soon!

djforjc

Level 2

Is there something wrong with your site? It won’t let me sign in. I’m using correct password but it keeps bumping back to sign in page. I just want to print my 2018 tax return. What’s up?

Jeff

jimwbl35

Level 2

Cannot sign in ( I see others are having same problem). Also unable to reset password as your site will not accept my current (and correct) password. Please advise me at [email address removed]. I'd like to get started with my 2019 tax preparation.

user17724847781

Level 2

I am also caught in the loop. Changed my password and deleted cookies. Now what?

packloop1

Level 2

Cannot sign in using password.

LeonardS

Alumni - Intuit

This link Get help signing in to your account will help to to recover your TurboTax account when your password does not work.

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Eldridge00

Level 2

why can i not sign in on my wifes account? I have her username\email but all your system does is send me codes then tell me they are invalid. This is a reoccuring problem with her account, if you cannot fix it them maybe its time to do my taxes elsewhere.

alfjen10981

Level 2

I can't sign in. I am in a loop and it keeps taking me back to the sign in screen. I tried clearing the cache and cookies but it still loops me to the sign in screen

CassLO

Level 11

@alfjen10981 Please see the TurboTax FAQ below for assistance with this loop signing in:

Why am I signed out immediately after signing in to TurboTax Online?

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alfjen10981

Level 2

I've done everything that link says to do and it still doesn't work

bobdimi

Level 2

**bleep**ing worthless, no customer support, no call in number, sending reply code after reply code a dozen times, i can't believe i paid for this piece of **bleep**, too frustrating, I quit