Should Intuit fix their payment process?

When paying with credit card, "Pay Now" fails with a cryptic message "shippingInfoModel.zip(value:) size must be between 2 and 14; shippingInfoModel.state(value:) size must be between 2 and 2;

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See if this FAQ addresses your problem:

FAQ: "ShippingInfoModel" Error When Paying For TurboTax Online

https://ttlc.intuit.com/replies/5294938

I processed by mistake two identical payment and both were withdrawn from my bank. How should I get a refund?

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Should Intuit fix their payment process?

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Should Intuit fix their payment process?

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