Several years' TT desktop download links are missing on my account's Downloads page

[Ken14]

I've purchased Turbotax desktop since 2019, but for some reason when I went to download TT desktop 2020, 2021, 2022 onto my new laptop, I don't see a download option on the Downloads page, but I do see it for 2019 and 2023. I have the license codes for the missing years, but when I use them I get the error message "This license code has already been associated with an account. Please check that account and look for it in Downloads."

I remember I installed all those years' Turbotax from the CD that came with the purchase from Costco. How do I install those older versions of Turbotax desktop on my new laptop? Why are the downloads links missing for only those years?

[DoninGA]

You will have to contact TurboTax support for assistance with this problem. 

Support is open from 5am to 9pm Pacific time, Daily 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

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