Hi so i was screensharing while doing my taxes with one of the representatives and during this process my social showed up on the screen, they said that all personal information is blocked however another associate said they can see all your stuff. So what do i do i feel a bit uncomfortable that the representative has seen that or potintially saw that. Obviously they arent supposed to do anything with it but is there any preventative measures i can do to make sure.
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There are two different tools that can be used between an agent and customer -
Here is a link to the Intuit Privacy Center: https://www.intuit.com/privacy/
Hi thanks for the response! i am not sure which one they were using, is there a way to figure out which one they were using?
When they were screensharing it had a blue box around the intuit screen window, and they could only move the screen not click anything so i am not sure if that helps identify which one they were using or not
That sounds like they were using Smartlook.
But for peace of mind there are a lot of tools that you can use to prevent identity theft and monitor activity that involves your social security number.
Here is the IRS guide on identity theft for individuals. The IRS has tools to prevent people from using your social security number for anything that you didn't authorize.
You can also monitor your credit. Your bank will be able to help with that. You can set up a remote monitor that notifies you anytime something happens and you will be able to put a stop to it quickly if it is something that you didn't authorize.
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