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Level 2
March 1, 2023
Solved

Screen not readable - Checking Imported 1099-B

  • March 1, 2023
  • 1 reply
  • 5 views

After importing 1099-B from my financial firm, turbotax asks me to "Check This Entry". The screen is garbled and cannot see the contents. Tried both on Chrome and Edge with no difference. Please see screen capture. What should I do?

Best answer by ChondelLO

Try clearing your cache and deleting your cookies and then try again. If this doesn't resolve this experience, please contact Customer Support for assistance.

 

For information on how to clear your cache, please visit the help article below.

 

How to clear your cache - Intuit

 

For information on how to delete your cookies, please visit the help article below.

 

How do I delete cookies? - Intuit

 

For information on how to contact Customer Support, please visit the help article below.

 

How do I contact TurboTax? - Intuit

1 reply

ChondelLOAnswer
Level 12
March 1, 2023

Try clearing your cache and deleting your cookies and then try again. If this doesn't resolve this experience, please contact Customer Support for assistance.

 

For information on how to clear your cache, please visit the help article below.

 

How to clear your cache - Intuit

 

For information on how to delete your cookies, please visit the help article below.

 

How do I delete cookies? - Intuit

 

For information on how to contact Customer Support, please visit the help article below.

 

How do I contact TurboTax? - Intuit

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greatoakAuthor
Level 2
March 2, 2023

Thanks!

Problem solved!