If your TurboTax expert is over 17 minutes late, you can try the steps listed below.
Some things you can do are:
- After 5 minutes, TurboTax should prompt you to reschedule. Check your screen for any prompts to wait or reschedule
- Try logging completely out of your TurboTax account and logging back in to refresh your connection.
- Also try clearing your cache and cookies; Click here for How to clear your cache. Click here for How do I delete cookies?
- Look at the notification icon (bell) at the top of your TurboTax screen for any messages from your expert.
- If you have waited over 15–20 minutes, you can contact TurboTax Customer Support using this link: Turbo Tax Customer Support to report the missed appointment and get assistance.
- If your expert misses the appointment entirely, you can reschedule via the "Live Help" or "Tax Home" section of your account
Please return to Community if you have any additional information or questions and we would be happy to help.
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