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FjF
New Member

Saving file

 

When I try to save a tax return I get a message 

with the caution symbol indicating "...individual tax return. tax 2019- There are no more files"

 

So basically It wont let me save, luckily I have not gotten too far. FYI I'm using the same PC as last year but upgraded from Windows 7 to 10. It transfers last years return but won't save.

 

Any ideas?

 

 

9 Replies
SteamTrain
Level 15

Saving file

Try the following...if this doesn't work, I got another possible fix:

 

https://ttlc.intuit.com/community/taxes/discussion/re-cannot-save-tax-file/01/991452/highlight/true#...

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
FjF
New Member

Saving file

Thanks, but unfortunetely that did not solve the saving issue. I even tried restarting after I followed the directions. Can you please share the other possible solution?

SteamTrain
Level 15

Saving file

Sure.....(assuming you've already run the software updates from inside the tax product...and that didn't help)

_____________________________________________________

.......TTX should only be installed and run as an Administrator.....not in some guest account without administrator privileges...but it's hard to know each person's exact setup.

 

But even if you did that already, there is an internal setting that sometimes needs to be implemented also.

 

So... Exit TurboTax....then:

 1)  right click TurboTax 2019 icon

2)  Select  … Properties

3)  Select the  Compatibility tab

4) In the "Settings" box … check the box to "Run this program as an administrator"

5) Apply...OK...then restart the program and try again

_________________

 

Still won't work......then Customer Support on the phone

 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

___________________________________

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
FjF
New Member

Saving file

Thanks again , still did not do the trick. I'll try to get help by calling Turbo. I'll post what they say if they solve the issue.

emartin
New Member

Saving file

Hi. I have the same problem and tried the controlled folder fix without success. I also made the account a local admin just in case, no luck. I am not able to save any file, very frustrating :(

Jsp2
New Member

Saving file

SAME EXPERIENCES HERE! Have already tried all the suggestions above - Please, y'all, how can we save these files safely so they can be found again???!!   Thanks!

DaraLO
Intuit Alumni

Saving file

@Jsp2  are you receiving an error code when trying to save?  If so, refer to the below FAQs to see if these steps remedy the issue:

 

Error 539 when opening or saving a tax return - Community

 

Error 131: There was an error in saving your file ...

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robertasherbrane
Level 3

Saving file

Crappy software. Over $100 to use this to file state and federal. Plus a $39.00 surcharge if you have it deducted from your over payment.  Pay day loan arrangement. 

robertasherbrane
Level 3

Saving file

Crappy software, over $100 to file state and federal. Plus $39 if you get an advance from you federal refund. Nice work if u can get it, TTI.

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