Saving file

Forum|Forum|6 years ago
January 22, 2020
3 replies
13 views

When I try to save a tax return I get a message

with the caution symbol indicating "...individual tax return. tax 2019- There are no more files"

So basically It wont let me save, luckily I have not gotten too far. FYI I'm using the same PC as last year but upgraded from Windows 7 to 10. It transfers last years return but won't save.

Any ideas?

TurboTax

SteamTrain

Level 15

Try the following...if this doesn't work, I got another possible fix:

https://ttlc.intuit.com/community/taxes/discussion/re-cannot-save-tax-file/01/991452/highlight/true#M358399

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

FjFAuthor

Level 2

Thanks, but unfortunetely that did not solve the saving issue. I even tried restarting after I followed the directions. Can you please share the other possible solution?

SteamTrain

Level 15

Sure.....(assuming you've already run the software updates from inside the tax product...and that didn't help)

_____________________________________________________

.......TTX should only be installed and run as an Administrator.....not in some guest account without administrator privileges...but it's hard to know each person's exact setup.

But even if you did that already, there is an internal setting that sometimes needs to be implemented also.

So... Exit TurboTax....then:

1) right click TurboTax 2019 icon

2) Select … Properties

3) Select the Compatibility tab

4) In the "Settings" box … check the box to "Run this program as an administrator"

5) Apply...OK...then restart the program and try again

_________________

Still won't work......then Customer Support on the phone

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

___________________________________

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

robertasherbrane

Level 3

Crappy software. Over $100 to use this to file state and federal. Plus a $39.00 surcharge if you have it deducted from your over payment. Pay day loan arrangement.

robertasherbrane

Level 3

Crappy software, over $100 to file state and federal. Plus $39 if you get an advance from you federal refund. Nice work if u can get it, TTI.