saving a work in progress

8 replies
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I have bought the turbotax deluxe CD, loaded it on my computer and have entered my information 3 times and it does not save it. getting very frustrated. can you tell me what i am doing wrong.

Thank you

Ruth

xmasbaby0

Level 15

We cannot tell if you are using Windows or Mac. Before you close out of the program, are you going up to File and clicking on Save?

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

frakluh

Level 2

HOw can i save a work in progress in a mac

LeonardS

Alumni - Intuit

"On Mac version, with software open as active window, click File in top left near the black apple and TurboTax in far left corner of the computer screen and then click Save. Name file as something you can remember and save to desktop or another place you can easily access when needed". Ref: TurboTax

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cwb1945

Level 2

I've been in a panic for hours because I thought I saved my file last night, but it was gone today. I had to restart my Mac in Safe Mode because I lost my printers. And when I restarted normally turbotax couldn't find any recent files or any of the information I put in yesterday. But by looking for where my 2018 files were saved, I found something called "unsaved turbotax document" in library >autosave information which was what I saved last night. Turbotax never asked me where to save it or what to name my file.

So the top of the turbotax window shows my file name is "unsaved turbotax document" and I guess if I save it again it will just save it on top of this ridiculous file name,. This is not good.

Why am I not given the chance to name this file?

EyeOpener

Level 2

It appears Turbotax app on my Mac does NOT have the feature of automatic save while in progress as did TaxAct. This is my first year using Turbotax download. This is disappointing as one could lose their work by accident. So, you have to manually save file every so often. I thought turbotax is a more sophisticated software in that regard. It's scary to not have this safety mechanism in the software.

macuser_22

Alumni - Champ

@EyeOpener wrote:

It appears Turbotax app on my Mac does NOT have the feature of automatic save while in progress as did TaxAct. This is my first year using Turbotax download. This is disappointing as one could lose their work by accident. So, you have to manually save file every so often. I thought turbotax is a more sophisticated software in that regard. It's scary to not have this safety mechanism in the software.

Autosave is a Mac feature, not a TurboTax feature and is always on unless inhibited in Mac system preferences.

https://developer.apple.com/design/human-interface-guidelines/macos/system-capabilities/auto-save/

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**