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wledwards
New Member

Save, Filed, then lost all data while using Mac version of TurboTax 2017.

I'm using the TurboTax program locally on my iMac and started my 2017 return a few weeks ago, but had to get a few more forms before I could finish.  I pulled it back up this morning and everything was there and so I finished and filed.  I saved it and even put in a password for the file, then filed the return on-line.  

Later the same day, I pulled up the file and it didn't ask me for the password and all the data is gone (starting at $0 again, didn't even know my name or ask for importing last year's return).  

How can I check to see if the IRS received a blank return or if the data went through before it decided to dump everything?  

What a pain, I've never had this happen in all the years I've been using TurboTax.

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4 Replies

Save, Filed, then lost all data while using Mac version of TurboTax 2017.

I had the exact same problem today. I use Mac (El Capitan). I closed out of Turbotax 2017, and eventually found my .tax2017 file in the /Documents folder. I duplicated that, then opened the one I had found, it had all the entries. I was able to print the returns and archive the digital file. Hope this helps!

ChristyW
New Member

Save, Filed, then lost all data while using Mac version of TurboTax 2017.

Sounds like you completed your return on your TurboTax CD/Download on your computer. Open and continue your return on your TurboTax, and select "file" to Check E-file Status

Follow the instructions here on how to find a tax return file created in TurboTax CD/Download software for Mac: https://ttlc.intuit.com/replies/3302441

nyanghui
New Member

Save, Filed, then lost all data while using Mac version of TurboTax 2017.

I met the same problem! And I can find the file but still can not open it!
wledwards
New Member

Save, Filed, then lost all data while using Mac version of TurboTax 2017.

I searched the hard drive for TurboTax files and never located a current file, so I ended up recreating the return from my paper copy.  It saved the second time like it has always done in the past. Must have just had a one time glitch.
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