Return Rejected 4 time, I have input prior year AGI

[390512]

2021 Filed Return rejected 4 time.  Message states AGI required.  I have entered 2020 AGI Amount from Line 11.  Any suggestions.

[DoninGA]

Try entering a 0 (zero) for the 2020 AGI and e-file again.

[390512]

NO!

I refiled usin g zer and was rejected.  AGI for 2020.

I filed 2020 with Turbotax, but filed by mail and not Direct Deposit.

I gave up on 2021 and mailed my return.

Very Frustrating when you cnnot talk to an individual from Turbotqax to help with problem/

I have used Turbotax the last 6 years, this may have been my last.

[mcb3]

I'm having the same problem.  Any other ideas?

[HeatherPLO]

@mcb3

Have you tried entering 0 for the AGI?  If this doesn't work, you may have to file your return by mailing it in.  Please see this Help Article for more information.  

[Affordabletaxes2021]

Did you receive unemployment in 2020? If so subtract that amount from AGI

[tjtx2022]

Help file says:

Returns can't be e-filed if they:

• Contain overrides

• Have no taxable income
   That's absurd - have filed with TT a number of years with no taxable income.

[EbonyA]

Are you experiencing a specific issue as it relates to this topic? is your e-file being rejected due to AGI reasons? If so, please provide more details so that we may appropriately assist 

@tjtx2022

[tjtx2022]

I don't know what else to say.

The AGI that we reported last year matches exactly.

That kinda makes this whole problem weird.

We've tried resubmitting 3 times with no luck.  Just strange.

[DoninGA]

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@tjtx2022 wrote:

I don't know what else to say.

The AGI that we reported last year matches exactly.

That kinda makes this whole problem weird.

We've tried resubmitting 3 times with no luck.  Just strange.

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There is a possibility that the IRS does not have your 2020 AGI in their database.

Try entering a 0 (zero) for the 2020 AGI and e-file the 2021 tax return again.

[mcb3]

I have checked the info the IRS has for last year's tax return.  They have the correct amount.  I believe this is a TurboTax problem not an IRS problem.  

[DoninGA]

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@mcb3 wrote:

I have checked the info the IRS has for last year's tax return.  They have the correct amount.  I believe this is a TurboTax problem not an IRS problem.  

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Have you tried entering a 0 (zero) for the 2020 AGI and e-file the 2021 tax return again?

[tjtx2022]

The $0 AGI last year "trick" worked to get the return filed but how in hell is it possible that the IRS doesn't have a clue as to what I made last year and, I assume, how much I paid them.

The IRS seems to be totally dysfunctional.