Reset password not working. can we work on the telephone?

[CassandraLO]

Try these steps to recover your User ID or password, if you still need assistance please see our contact information below:

1. Go to our account recovery page.
2. Enter one of the following:
   • Phone number (recommended)
   • Email address
   • User ID
3. Follow the on-screen instructions.

Once you’re done, we’ll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info.

• If you’re still unable to recover your account, select Try something else on the Account Recovery page. We’ll ask additional questions to verify your identity.

Keep in mind: Once you’re back in your account, make sure to include or update your phone number. Doing so helps increase account security and ease account recovery.

You can contact us at  (800)446-8848  5am to 9pm Pacific.

https://ttlc.intuit.com/replies/3300041