Reporting a bug in TurboTax 2022

[jobo_bobo]

Hello TurboTax Customer Support

I was unable to to find an email to submit this problem that I found, so I hope someone will read here and move this message to the correct queue.

I have TurboTax Deluxe for Mac desktop for tax year 2022 that I just purchased and updated. When I try to enter the dates from the year 2022 for the home office usage, I get an error saying the dates must be up to year 2021. This needs to be corrected. FYI., I tried both formats for the year 22 and 2022. So the validation needs to be increased to cover year 2022. Please see my screenshots. Thanks!

[Bsch4477]

There will be many updates before late January when you can first efile. Wait until then to complete your return. 

[jobo_bobo]

Hi there. Yes, I know there will be updates. But if no one reports the bugs, then how will they know what to fix?

[Critter-3]

There is nothing to "FIX" right now since the program is not fully functional.  Many parts of the program are still "buggy" and will be corrected in future updates.

[Critter-3]

Note that the Sch C is not estimated to be ready until mid January ...

IRS forms availability table for TurboTax individual (personal) tax products

Related Information:

• IRS forms availability table for TurboTax individual (personal) tax products
• State forms availability table for TurboTax individual (personal) tax products
• Which IRS forms are not included in TurboTax?

[jobo_bobo]

Thanks for clarifying the Schedule C part. I wasn't aware of it.

As for the software testing, being software developer myself, it is the most helpful thing for us when the users submit their findings as it makes it easier to get rid of all sorts of small problems that fall through the cracks. So, I encourage you to submit anything you find, even if you think there is "nothing to fix" and "they already know it", because if they knew it, they wouldn't send this to general public without fixing it.

Anyway, thanks for your reply. I appreciate it.

[sidjnsn-60]

Retired software development mgr here.  It's incredible to see a major software company state that they released a product that is so full of bugs that they do not want to be overwhelmed with bug reports.  Not having the latest forms, I understand.  Bugs that swing my return  by $5000 are a whole other thing.

[kashblack1953]

Last year I encountered two S/W issues that prevented me filing my return, and I became obvious that TurboTax's customer support was designed to isolate the S/W developers from the users. I actually had a supervisor at TurboTax tell a customer support representative that she wasn't authorized to say the problem I was experiencing was a S/W problem (problem was a corrupted date on one form plus the prior year's form being used on my state return). It took a late night email to the TurboTax CEO to finally break through the great wall of customer service and get the problem resolved. In the end I received a call where I was informed that there were indeed two S/W problems, that were exactly as I described them. In reading the responses from the TurboTax defenders below, it looks like nothing has changed, and there is still no way to communicate S/W problems from what are effectively beta testers back to the development team.

[pianoman43]

Using Turbotax Premier for 2022. Despite my taking itemized deductions (which exceed my Standard Deduction) the software is not generating a Schedule A in the tax return. Hoping Turbotax will correct shortly through updates or I may have to go to H&R Block software after 20 years with Turbotax and reenter all my information.

[RobertB4444]

Please clarify - is the software telling you that the standard deduction is still better for you?  

@pianoman43