Repeatedly getting "aw snap" error and cannot proceed pasta certain page. have done all recommended steps. help!

[ppavalko24]

is there are known bug or current issue with the site?

[HeatherPLO]

Try this and see if this clears the issue for you.  Please log completely out of TurboTax.  Then, in your browser, please clear your cache and delete your cookies.  After this, close completely out of the browser.  Re-open everything including logging back into TurboTax.  Also, you can try completing your return in a different browser as well.  

For further instructions on how to clear cache and delete cookies, please see the links below:

Clear Cache

Delete Cookies

[ppavalko24]

Thank you, however, none of that solved the issue.  Eventually, I had to get creative and found a way to work around it.  Yay for me.  It's somewhat difficult to explain exactly *how* I did it, but if you want more details, let me know.  I kept getting that error page no matter how many ways I tried to bypass that one particular page at the very beginning of the process.  The page, along with the questions it was asking wasn't particularly important/crucial to moving forward on the return, so I was able to complete the return after I found the work-around.  (FWIW, this is a first for me to run into this type repeat error after using TT for decades, so I thought it was very odd.  For others' sake, hope I.T. dept. took care of it eventually.)  Thanks.    

[cba1991]

Would you mind giving the details? I am having the very same problem and am in panic mode!

[CarissaM]

You are commenting on an old post. It would be best to follow the instructions here to contact us by phone so we can better assist you. @cba1991