Removed from full service

[starloop]

I've been trying to file my return for a while. Among complex situations and advising which was inconclusive , I decided to upgrade to full service. After a few conversations with my expert, I got a message notification from my tax expert and when I logged in, I saw I was removed from full service and had to start again. I never got to read the message because I was removed. Has this ever happened to you? TurboTax was great for me on the last few years, but this year it has been issue after issue.

[HeatherPLO]

For further assistance with this matter, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.  

[starloop]

Thank you for the information, but this is guiding me to talk with an assistant. I don't want to talk with an assistant. I did it before when I first upgraded to live but except for one time it didn't help me get the answers I needed. I upgraded to full service hoping for more, but I've been removed from full service (potentially by the tax expert themselves).

This is not a tax issue. It's a poor experience issue. With all the time I invested trying make TurboTax work for me, I probably could have filed the tax myself or with other software/company.

I still appreciate your quick return to my question. Have a wonderful weekend!

[adityandp]

I was also removed from full Service without any explanation.

This is a bad experience and had to start over all again.

[SForrestLO]

For assistance with this please contact support.

This FAQ will provide you with the steps to contact an agent.
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number