Rejection of joint return because wife PIN doesn't match last year PIN. She didn't have PIN last year nor this year. How to correct and make reurn accepted?

[petertal1013]

We are filing jointly in 2023 by mail since electronic filing was not accepted. I got this year my PIN for 2024 filing but my spouse didn't get it. Return filed for 2024 is rejected since my spouse PIN is incorrect or not available (IND-032-04)

I don't receive any tangible solutions from Turbotax support to correct the problem. I feel cheeted paying for a service which doesn't help solving a known problem. Filing by mail is always the last solution but I paid for full service whuch I am not getting!

I need a better support rather a brush-off like last year! 

[RachelW33]

You can choose to enter either last year's self-select PIN or adjusted gross income (AGI) for identification purposes when e-filing your return.  I recommend that you use your 2023 AGI for your spouse.  Since you filed jointly in 2023, the AGI will be the exact same amount for both of you.

For more information, please see these TurboTax Help Articles: 

• How do I fix e-file reject IND-031-04 or IND-032-04?
• What is the difference between the five-digit Self-Select PIN I created last year and my Self-Select...

[fanfare]

"You can choose to enter either last year's self-select PIN or adjusted gross income (AGI) for identification purposes"

as far as I can tell this is not supported by TurboTax.

Where is the prior year self-select PIN box?

You certainly cannot enter it in the AGI box, Right?

@RachelW33