Refund

4 replies
43 views

Hi,

You want to steal my money and reject my refund? Fine, I'll just dispute the payment. I'll fight you tooth and nail on this, I don't care.

Absolutely garbage company. Garbage service. Garbage customer satisfaction.

TurboTax Premier Online

xmasbaby0

Level 15

Rejections come from the IRS--not from TurboTax. The email that tells you that the IRS rejected your return comes from TurboTax.

You received an email that we cannot see that tells you why your tax return was rejected.

Some rejected returns can be fixed and re-filed. Some have “un-fixable” reasons for the rejection and have to be mailed instead. What is the rejection code or rejection message?

If it was rejected for AGI—-be aware that many 2019 returns took so long for the IRS to process that your 2019 AGI might not be in the IRS system. Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year. The IRS does not see that question and it will allow you to e-file with no AGI question.

Or—-if you filed as a “non-filer” just to get the stimulus check on a 2019 return, try using $1 as the AGI.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

tmt4Author

Level 2

Are you blind?

I said I'm refunding your garbage product. Not my tax return. I couldn't file my taxes because TurboTax doesn't work.

This is exactly what I mean when I say GARBAGE CUSTOMER SERVICE.

xmasbaby0

Level 15

No --- actually I am not blind --- I am another user who volunteers to help and sometime get insulted for making the effort to help. Your post says nothing about getting a refund from TurboTax. I will not make the mistake of trying to help you now though, so good luck.