Refund or Discount

4 replies
43 views

I use Turbo Tax every year. I pay for SELF EMPLOYED PREMIUM, AND GET THE EXTRAS AS WELL. IT SAYS I WILL BE ABLE TO ACCESS EXPERT HELP AS PART OF WHAT I PAY FOR, BUT I HAVE NOT YET BEEN ABLE TO REACH ANY LIVE PERSON. AS A RESULT MY EFILE FEDERAL WAS REJECTED ITS FIRST TIME. I HAD TO REFILE IT, AND STILL COULDNT REACH ANYONE. BUT I STILL AM PAYING FULL PRICE. CAN I GET A REFUND? Or Discount?

Ask the Experts - Tax Law Changes - Jan 2023

DaveF1006

Alumni - Intuit

Try calling 1-800-446-8848 and see if you can connect to a live operator.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

xmasbaby0

Level 15

We cannot tell what software you are using because it is not showing up here in the user forum. Are you saying that you paid for the Self-Employed Live software online? The one that includes live expert help from a CPA?

You say that your e-file was rejected the "first " time...and that you had to re-file it. Was it accepted when you re-filed it? Or do you still need help to get the return filed?

How can I see my TurboTax fees?

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

You can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 9 p.m. Pacific time.

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

jw3204

Level 2

3-39-203