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2 replies

C
CarissaM
Level 15
February 3, 2020

This is something that would be best discussed with a Turbo Tax customer service representative via the phone. You can follow the instructions here to speak with the best representative. 

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K
KleinK
Level 2
March 20, 2020

I purchased online deluxe. The files were rejected by IRS 3 times and the software was unable to fix the problem, so I asked for my money back (purchase refund) .

BIG MiSTAKE. They robbed me. The website version (they said) is not refundable. Something they don’t tell you before you purchase.

Summary: Turbotax charged me $80 for a broken file return the software couldn’t fix. 

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