This is a user to user forum, not TurboTax. To get a refund on their services you need to contact TurboTax support. When asked what is your question, state you have a billing question. Do not state you want a refund because it will take you to check your refund status for your tax refund.
How do I contact TurboTax?
If you're using TurboTax Online:
- Sign into your TurboTax account (if you aren't already signed in)
- Once you're in, type Contact us in the Search bar
- Select the Contact Us button from the results
- Select the pencil icon to enter your question and select Let's talk
- Now choose between:
- Posting your question to our community of experts (Post a question)
- Talking one-on-one with a live TurboTax Expert or CPA (Get a call)
- Free Edition (without PLUS): This is not covered, so when you select Talk to a specialist, you'll be asked to add PLUS benefits first
If you're using the TurboTax CD/Download software or can't sign into your TurboTax account:
- Go here to contact us
- Ask your question, select Continue, and follow the instructions
We're open 7 days a week from 5:00 AM to 9:00 PM PT through the April 18 filing deadline.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US
