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wrmiles
Level 2
January 23, 2021
Question

Ready to e-file?

  • January 23, 2021
  • 1 reply
  • 0 views

When I used Turbo-Tax Premiere online yesterday, it stated when I got done that I could not e-file because not all forms were ready.

 

Today, I got an e-mail from Turbo-tax saying e-file was ready.

 

I returned to Turbo-Tax Premiere online and got that same information that e-file was not ready.

 

Why am I getting conflicting information from Turbo-Tax  and what is being done to correct it?

 

 

1 reply

C
CarissaM
Level 15
January 24, 2021

Each form can have a specific date, with of course dates subject to change. 

 

You can view when federal forms are ready by reading the FAQ guide here. 

 

You can view when the state forms are ready by reading the FAQ guide here. 

 

If you need additional assistance, you can click here to contact customer service. 

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W
wrmilesAuthor
Level 2
January 24, 2021

I think I understand that forms are not ready.

 

What I don't understand is the e-mail from Turbo-Tax that said:

 

(Please Sign in to Your Account) We've Got E-File Ready for You

 

Why did you say e-file is ready when it isn't?

M
MichelleLO
Level 15
January 24, 2021

@wrmiles

Have you tried to clear your browser's cache and cookies to see if that clears up the issue? Sometimes a full or clogged cache will keep TurboTax from functioning correctly or catching the form updates.

Please see the following TurboTax FAQ's to assist with this:
    • How to clear your cache 
    •How do I delete cookies?

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