"Your Transmission Did Not Go Through" it says I cannot e-file 1 or more formsets? What does that even mean? I've files the same last 3 years and never had this problem!

[sarahbk87]

I don't have a complicated filing situation, nothing has really changed at all in filing status either. During the form check, it did pop up some number was missing and I put 0? but I am not sure what it was or why it popped up but everything else went through fine and my return looks like the last  2 returns have looked so I am very confused on why it doesn't finish transmitting, it doesn't give me further information at all.

[TerukoL · Accepted solution]

We have received numerous reports of this experience that appear to be coming from various areas of the program. Please troubleshoot with the options below. If needed, we will need to investigate your experience.  Thank you for your participation and patience. 

a. Check Availability

Please confirm all forms you are filing are available and supported to be e-filed. When will my forms be ready?(The 8915-E Form is projected to be e-fileable starting 02/24/2021)

b. Remove state and try again

If all your forms are ready and available to be e-filed and you receive this message, please follow the steps below

1. Sign out of TurboTax.

2. Sign back in.

3. E-file the return again.

You may need to remove your state and prepare your state return again to move past the error and successfully e-file. 

c. Send us your tax file

Still receiving the message? We'd like to take a deeper look at your specific situation. Please attach screenshots, detailed instructions on where you are in the TurboTax Program and a token number. (This token number gives us your tax file with all your personal information removed)TurboTax Online:  Click Tax Tools in the menu to the left.Click Tools and thenClick Share my file with Agent.A pop-up message will appear. Click OK to send the sanitized diagnostic copy to us. Provide the token number that is generated onto this thread.TurboTax Desktop: Select Online menu if the customer is using Windows. Select “Help” if using a Mac. Select Send Tax File to Agent.

A pop-up message will appear, and the customer will select, Send. If using Mac "Send Tax File to TurboTax Agent" Note: Desktop will save a file to your computer unless you uncheck the box.

Another message will appear. Provide the token number that is generated onto this thread.

[pi200639]

Had a customer who is having the same problem to send her taxes to an agent with the token code: 851410 under the name Juan Verduzco