If you requested to have your TurboTax account fees paid from the federal tax refund the fees were Not paid when you filed your tax return. The fees are paid after the IRS issues your tax refund or if the IRS delays the refund then TurboTax will debit your account for the fees after sending you 4 emails notifying you that fees need to be paid.
See this TurboTax support FAQ for payment of the account fees if the refund is delayed - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/bank-account-auto...
However, if you paid the account fees with a credit card then you should have a credit card statement showing the payment of the fees to TurboTax.
If this is what you did then you need to contact TurboTax support for assistance with this issue. Use the key words Billing Issue when contacting support.
Support is open from 5am to 5pm Pacific time, Monday thru Friday.
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
