Why is the federal government rejecting my tax refund stating my identity don't match my social security number

[DMarkM1]

Be sure your name and the names of your spouse and any dependents exactly match the social security cards.  Next, check with the social security administration to verify the birthdates you are entering match what they have on file.  If this all is correct and rejection of your return persist you will need to print and mail in your returns this year.  

[Virgie957]

My submittal was rejected by the feds because they say my AGI does not match last years....It does match, as I checked it on my 2018 submittal, which was accepted.  I re-submitted and got the same answer.   Now say that I can send in my mail.  Apparently, the feds have inaccurate information.  Is there a solution, and, if I have to mail in my tax return, how do I get a refund on my payment for esubmit?  It would be helpful if there was a live person to talk to for an answer.

[MayaD]

There are a few possible reasons why you’re getting an e-file reject.

If you:

• Filed late last year after mid-November or your return was processed after that time—try entering 0.
• Amended your return last year—make sure you’re using the AGI from your original return, not the amended one. (If you only have a 1040X form, it’s on line 1, column A).
• Rounded your AGI to the nearest dollar—be sure to round up when it’s 50 cents or more and down when it’s 49 cents or less.
• Filed with your spouse last year—you and your spouse have the same 2018 AGI. (Don’t split the AGI amount or enter 0 for one of you).

To make sure that the copy of your return is the same as what the IRS have in their records, you can request an online transcript or a copy by mail from the IRS website.