Why am I getting an email for a bill

[Johnfisher721]

I just received an email from Turbo stating that you're going to debit the amount a money that turbo was charging me for the services of filing my taxes I have yet to receive my refund and the money was supposed to come out of my refund check from Federal

[MichelleLO]

Please see the TurboTax FAQ Why was my bank account auto-debited for TurboTax fees? for an explanation.