Why am I being charged and haven’t received a refund

[Critter-3]

Have you filed?  Were the fees supposed to come out of your refund?

Sounds like the IRS is taking too long to send your refund or reduced it. See What if the IRS reduces your refund or delays it.
https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-t...

Then when the IRS does send your refund they won't take the fees out again.

And, Why you got charged,
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

You should have received about 4 emails asking for the fees. If you don't pay they will debit your account. You had to agree to it.

If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

[maywarford]

No I agreed to the auto debit but from my refund which I haven’t received so they’re basically about to take it out of my pocket

[Critter-3 · Accepted solution]

That was the agreement in the CONTRACT you agreed to and signed twice.  

[maywarford]

Oh I signed to pay for my refund whether I receive it or not whoa I need to pay better attention THANKS