Where are the "tax tools"? I need to "clear and start over"? They do not appear on the left of the screen when I sign into my turbo tax account ??

[NicolleR1 · Accepted solution]

If you don't see the Tax Tool menu from TurboTax Online, open any section of your return. For example open your W-2 Section as if you were to edit it, and then look again for this menu. See Images below for reference

1. Does your Screen look like the one on the bottom? (No left menu panel)

1.  Open any Section and click on the Pen Icon as if you were going to edit it 

1. The left menu panel will pop up

Click on the link below for instructions on how to clear and start over. Choose whether you are using the Online or Desktop version. 
 

How do I clear and start over?

** If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there. 

[taxstuffmor]

Thanks for the help. I did finally get to clear and start over. Cleared everything and it gave me some pages that didn't show up with my original start. With everything showing that I needed and entering all my own data, 22 minutes later I filed. I clicked on file section and that gave me the complete list on the left so that I could clear. I had tried every other section and it didn't help. Had been hesitant to click on file section. Had forgotten how many chances you get to check things before actually filing. 🤓👍