turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

When I try to file online I keep receiving error message saying my social sec number isn't correct and that someone might have used it

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

5 Replies
AnnetteB6
Employee Tax Expert

When I try to file online I keep receiving error message saying my social sec number isn't correct and that someone might have used it

If you submitted your information through the non-filer system prior to completing your return, that is what has caused the problem with the duplicate filing.  If you did not, then you may have a more serious issue with identity theft.  

 

When using the non-filer system on the IRS website, your information is processed by the IRS as an original filed return. 

 

Any subsequent filing submitted electronically will be rejected and must be mailed to the IRS for processing. 

 

You can do this in a couple of different ways: 

  • You can create and file an amended return with Form 1040X, which will be processed by the IRS as an amended return. 
  • Or, you can complete your Form 1040 information using TurboTax and include a cover letter with the return to explain that you completed the non-filer registration for the stimulus check and that this is your correct tax return.  Instead of the cover letter, you can also write '1040X Amended Return' on the top of your Form 1040 before you sign and mail it.

 

Don't forget that when you mail a paper return to the IRS, you must include copies of your W-2s and 1099s, plus you need to sign and date the return.  

 

Internal Revenue Manual 21.5.3.4 General Claims procedures states that ‘an informal written inquiry that includes everything necessary to input a correct adjustment’ will be processed.

 

 

@bluepewe80

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
josezgrandma
Returning Member

When I try to file online I keep receiving error message saying my social sec number isn't correct and that someone might have used it

I recently filed my taxes with turbo tax. Now, I am trying to file my son’s taxes with Turbo Tax. When I try to e-file…I receive a message stating taxes have already been submitted for the SSN of my son. What should I do to find out what’s wrong?

 

When I try to file online I keep receiving error message saying my social sec number isn't correct and that someone might have used it

Did you claim him as a dependent on your return?  Make sure on his return to check the box that says he can be claimed on someone else's return.  It's under My Info, Click Edit by his name and scroll down to #3.

josezgrandma
Returning Member

When I try to file online I keep receiving error message saying my social sec number isn't correct and that someone might have used it

My son is not claimed as my dependent. I am just helping him file his tax returns. How do I check to see if there has been identity fraud?

When I try to file online I keep receiving error message saying my social sec number isn't correct and that someone might have used it

There's no way to find out.  He will have to mail it this year and let the IRS sort it out.  Someone else may have accidentally typed his ssn by mistake.

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question