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Here's the process...pay close attention to their hours of operation:
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
I am extremely disappointed with this year’s TurboTax basic because it requires an upgrade on my window system that I refuse to pay equals $139. That makes this year‘s version of TurboTax Useless to me I called yesterday and got a very unsatisfactory work at your company who said they will send me an email as to how to return this last TurboTax desk. I want a refund and I will never use your service again
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