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It may still be a little early for the financial institution to have a final composite and year-end summary available. Not to say there is not a problem with the download, but I would contact your financial institution to make sure it is complete.
I can't help you with the download if it's not working properly, but I can give you an alternative that is better than manually entering each transaction. You can enter summary totals for each asset sale category. It will require you to mail a copy of your Form 1099-B along with Form 8453 (which TurboTax will generate). To do this in TurboTax Online:
After entering all your category summaries, Look for "To finish reporting these sales, follow the mailing instructions" and click on the link for these instructions:
My financial institution is Charles Schwab and it is not listed so that I could import my tax info
If Charles Schwab is not listed then you will need to do the following:
TurboTax Online is equipped to handle around 1,500 individual transactions (give or take) per brokerage account before the performance starts to deteriorate.
If you need to enter a bunch of stock transactions with a total sales volume of less than $10,000,000 (ten million), you can enter a summary for each sales category.
Another alternative is to switch to the TurboTax CD/Download software which handles around 2,000 individual transactions per brokerage.
How to enter a summary in lieu of individual transactions
Your brokerage statements should include a summary of your transactions, grouped by sales category, for example, "Box A short-term covered" or "Box D long-term covered." You'll enter the summary info instead of each individual transaction.
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