We are filing MFJ, and I imported my investments from TDameritrade, however, I can't import my wife's TD account and it keeps re-using my credentials. Any idea?

[Sandy9572894]

I have also use incognito mode and clear my browser caches, but in vain.

[HelenC12]

Normally, I'd tell you to delete your cookies and clear your cache but you're already doing that so I suggest you use a different browser. 

[Sandy9572894 · Accepted solution]

I have found the solution and wanted to update it here in case others step on it. Besides of clearing your browser's cache and history, Turbotax itself actually keeps the linked account credentials somehow.

The following solve the issue. This is for online version.

On the left menu, under Document, you should see a Documents and a Linked Accounts tab. Click on the Linked Accounts tab, and you should see all the linked accounts that have been setup to import. Click on the "..." corresponding to the account that was linked, and simply remove it. That's it. Turbotax will ask you for a new account/credentials next time when you want to import data from the same financial institution.

[Francine24]

As of February 2024, the "..." for the items on the list no longer appears and there is no way to remove or take any action for items on the list. Intuit really needs to fix this.